Getting Your Message Across Internationally
Assertiveness Skills
Course Description
Do you sometimes feel that it is hard to turn people down; to ask people to do things which they might not be happy to do; to stand your ground without caving in? This course will help you respond to people and deal with situations in a more assertive way.
By the end of the course delegates will:
- understand how to distinguish between assertive, aggressive and submissive behaviour
- have shared and developed a common approach to assertiveness
- have established ground rules for communicating in an assertive manner
- have practised the skills of being assertive
Content
- what is assertiveness? raising the issues.
- contrasting the effectiveness of aggressive and submissive behaviours
- principles of assertive behaviour.
- assertive rather than aggressive - the difference
- developing a working list of how the assertive person communicates
- practising the skills
Duration: Offered as a half day, one day or two day course depending on your requirements. It is also available for one-to-one training.
We offer training in these areas:
- International
Communication Skills - Presentation
- Leadership
- Management Development
- Negotiation
- Cross Culture
- Writing
- Careers Development