Getting Your Message Across Internationally
Effective Communication Skills
Course Description
Communicating with others is an integral part of life, both at home and at work. While the vast majority of exchanges between people are easy and successful, there are times when communication breaks down, and relationships can be damaged as a result. This course enables delegates to identify what has happened when communication breaks down, and how to avoid it. It helps them communicate more effectively and powerfully with colleagues and customers.
By the end of the training, delegates will:
- understand what makes good communication
- have identified their own communication style and how to adapt it
- have had the opportunity to practise their own case studies
- have identified the needs and concerns of the people they communicate with, and understood why they put up barriers
- know how to plan for an encounter and to set clear objectives
Content:
- what is good communication?
- understanding people's behaviour
- why tone and body language are so important
- identifying your partner's needs and concerns
- asking the right questions
- communicating your message
- clarity and structure
- SNAP - a model for effective communication
Duration: Offered as a half day, one day and two day programme, depending on your requirements. It is also available for one-to-one training.
We offer training in these areas:
- International
Communication Skills - Presentation
- Leadership
- Management Development
- Negotiation
- Cross Culture
- Writing
- Careers Development