Getting Your Message Across Internationally
Managing Conflict
Course Description
Even though conflict between people is inevitable, it is not always negative. What is most important is how it is handled. Managed well, it can release tension between people, and spur creativity. Managed poorly, it can poison the atmosphere in the workplace, and destroy relationships. This course is designed to help delegates understand why conflict occurs, and to give them the tools to manage it effectively.
By the end of the training, delegates will:
- understand why conflict is inevitable
- understand that not all conflict is negative
- identify their own preferences for managing conflict
- understand the importance of effective communication in handling conflict successfully
- be able to distinguish between aggressive, assertive and submissive behaviour
Content:
- what is conflict, and where does it come from?
- how does conflict affect us at work?
- how can you manage conflict if it is inevitable?
- different behaviours, and how can you manage them?
- assertiveness
- asking the right questions
- active listening skills
- examining your communication style
- a model for managing conflict
- handling difficult situations - practice
Duration: Offered as a half day and one day programme, depending on your requirements. It is also available for one-to-one training.
We offer training in these areas:
- International
Communication Skills - Presentation
- Leadership
- Management Development
- Negotiation
- Cross Culture
- Writing
- Careers Development